Frequently Asked Questions
Everything you need to know about your magical shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping can take between 10-21 business days depending on your location and customs processing.
What is your return policy for apparel?
We offer a 30-day return window for all unworn, unwashed clothing with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, ethereal fit.
Are your fabrics ethically sourced?
Yes, The Fairy Shop is committed to sustainability. We prioritize organic cotton, recycled polyester, and non-toxic dyes in all our garment production to protect the planet.
Can I change or cancel my order after it's been placed?
We process orders quickly, but we have a 2-hour window where changes can be made. Please contact our support team immediately via live chat or email to request a modification.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.